Concerns Over Academic Standing
Students who would like to file an appeal against a decision regarding their academic standing in a particular module should discuss the matter with their instructor. If a satisfactory resolution is unattainable, students may file an appeal with the Department Chair for that module. If the resultant solution is still unsatisfactory, then students may file an appeal with the Provost.
Students may appeal the final grades and review exams no later than two days after grade reports are released on IN4SIT. The Institute reserves the right to destroy any examination papers after the appeal period. Academic records will be kept indefinitely.
Other Disputes
Students who feel that they have any dispute with the Institute should file a complaint with the relevant Department Chair or supervisor. A copy of this complaint shall be given to those involved with the dispute. If the student is not satisfied with the decision of the Department Chair or supervisor, a second complaint may be submitted to the Chief Operating Officer— International. If the student is still dissatisfied with the decision, they may appeal to the President of the Institute.
Student may also file a formal grievance report to SIT by emailing to, Phase1Resolution@SingaporeTech.edu.sg. More details could be found in SIT Student Intranet.
Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:
Accrediting Commission of Career Schools and Colleges
2101 Wilson Boulevard
Suite 302
Arlington, VA 22201
Tel: (703) 247-4212
www.accsc.org | complaints@accsc.org
A copy of the Commission’s Complaint Form is available at the Institute by contacting Tan Chek Ming, Managing Director, at the following address: 1 Punggol Coast Road, Singapore 828608, Tel. +65 6577 1900, Email chekming.tan@digipen.edu; and may be obtained by contacting complaints@accsc. org or at https://www.accsc.org/StudentCorner/Complaints. aspx
If the Student is unsure of whom to speak to regarding a complaint, they may contact the Compliance Office at the following address:
Mandy Wong
VP of Compliance and Regulatory Affairs
DigiPen Institute of Technology
9931 Willows Road NE
Redmond, WA 98052
Tel: +1 (425) 558-0299
Email: compliance@digipen.edu